Your agent answers at 2am and helps you close the deal at 9am.
A unified inbox per department, specialised agents with AI at the centre and end-to-end process orchestration.
Wherever your customer is,
Snapiens is already there.
Connect in one click and start operating. Every channel you add automatically widens your company's reach.
Every channel you add increases your reach without increasing operational complexity. The unified inbox brings it all together, and the agent sees every conversation on one screen, whatever channel it came from.
The operations centre
for your support.
Every conversation, every channel, every department — on one screen. AI and humans working together smoothly.
Inboxes per department
Sales, Support, Finance, HR - each department with its own queue and metrics.
Agent and Supervisor views
The agent manages their own conversations; the supervisor sees everything, redistributes and monitors in real time.
Full, accessible history
Every conversation preserved, with context, media and notes, accessible at any time.
Rich media
Text, audio, video and images - receive and send any kind of media straight from the inbox.
AI answers.
Human closes.
The agent takes first contact, qualifies, answers and escalates only when needed — with full context for the human agent.
Automatic Handoff Summary: at the moment of escalation, the AI generates a full summary of the conversation, the problem, the context and the customer's details, so the human agent arrives already up to speed without rereading the whole thread.
First contact
The agent receives, greets and routes to the right department with an automatic menu.
Qualification and response
The agent answers FAQs, collects data, presents offers and resolves whatever is in the KB.
Handoff Summary generated
The AI produces a full summary: problem, context, data collected. The agent is notified.
Assume Control
The agent clicks "Assume Control" and joins the conversation already in context — no rereading from scratch.
Resolution and history
The conversation is closed, logged in the history and synced to the CRM via connector.
Agents per department.
Agents ready to use or fully customisable in the Flow Builder. Each agent knows only what is relevant to its role.
Business processes
end to end.
Snapiens does not just automate isolated tasks — it orchestrates entire flows, connecting agents, channels and external systems into one autonomous operation.
Other processes you can orchestrate
Connect the tools
you already use.
One click and you are connected. Communication channels and system integrations, all inside Snapiens. Cannot find one? We will build it for you.
Grow without growing
your costs.
The biggest limit on growth is not a lack of demand — it is the cost of scaling the operation. Snapiens breaks that equation.
Frequently asked questions.
Ready to answer
at 2am?
From your first agent in minutes to full enterprise rollouts.