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The Platform

The AI infrastructure
behind it all.

It is not a chatbot. It is not a copilot. It is a modular platform where you build your company's AI operation — from a simple chat to fully orchestrated omnichannel support.

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Connectors & Channels
The way in from the real world: communication channels and system integrations
WhatsAppInstagramFacebookGoogle DriveAsaasSalesforce+ more
Unified Inbox & Orchestration
Where channels and agents meet, with automated support and processes
DepartmentsAI → HumanHandoffRound-robin
Support Agents
Specialised agents per department — ready-made or customised in the Flow Builder
SalesSupportFinanceHRSchedulingCustom
Internal Assistants
Productivity tools
FounderSalesMarketingLegalHRFinance
Intelligence Management
Your company's knowledge, structured and mapped to each agent — Assets, KB, Structured
AssetsKnowledge BaseStructuredBrain → Spaces → Folders
Multi-LLM Core
OpenAI · Claude · Gemini · Grok — choose the model per agent, per conversation
Visual Flow BuilderNo codeModular by design
Modular model

Start with what you need.
Expand whenever you want.

Every component is an independent add-on. You build your AI operation your way — without migrating platforms, without starting over.

AI Chat
Available on every plan. Pick OpenAI, Claude, Gemini or Grok per conversation. Multi-LLM in one environment.
Document Management
Upload PDFs, spreadsheets and text. The platform structures, indexes and maps them to the right agent, with no duplication.
Agents (add-on)
Deploy conversational agents to your channels. Ready-made or customised in the Flow Builder. From one agent upwards.
Connectors (add-on)
Communication channels and system integrations. Every connector widens what your agents can do.
Unified Inbox
Switched on when you combine agents + channels. An operations centre with agent and supervisor views and full history.
Seats (add-on)
Widen access for the team without changing plan. Control permissions by role: agent, supervisor, admin.
Intelligence Management

The differentiator no
other platform offers.

Every document is typed, indexed and mapped to exactly the agent that needs it. The right knowledge, at the right moment.

Asset
Documents You Can Send
Files the agent hands to the customer on request or inside automated flows, so they never have to go looking elsewhere.
Plans and pricing PDF
Onboarding material for new customers
Standard contracts ready to send
Catalogues and spec sheets
Knowledge Base
Answer Base
Indexed, searchable documents that back the agent's answers. Every answer is sourced.
Product and service FAQs
Cancellation and refund policies
Internal processes and manuals
Approved support scripts
Structured
Deterministic Data
Tables ingested as a database. The agent queries them and answers precisely.
Price table by plan and region
SKU list and available stock
Coverage by plan (e.g. health plans)
Commissions and negotiation rules
Knowledge Architecture

Brain → Spaces
→ Folders.

A hierarchy that guarantees each agent reaches exactly the knowledge relevant to its role — no contamination, no duplication.

Brain — the central repository

All of your company's intelligence in one place. The Brain is the root of the whole knowledge structure.

Spaces — divisions by area

Every business area or context gets its own Space. Sales, Support, HR, Finance — isolated and organised.

Folders — total granularity

Inside each Space, Folders organise by product, campaign, team or whatever criterion makes sense for your business.

Mapping without duplication

One document can be referenced by many agents without being copied. Update it once and every agent gets the new version.

Example — Your Company
Brain — Your Company
Space: Support
Folder: Services
Coverage-Table.xlsx Structured
FAQ-Appointments.docx KB
Folder: Support
Cancellation-Policy.pdf KB
Refund-Form.pdf Asset
Space: Sales
Folder: Plans
Prices-2026.xlsx Structured
PLUS-Plan-Presentation.pdf Asset
Space: Internal HR
Employee-Handbook.pdf KB
Flow Builder

Build any agent.
Without writing code.

A visual drag-and-drop interface. Set up conversational, conditional and escalation nodes, then test in real time before publishing.

Conversational nodes

Each node defines what the agent asks, what it captures (slots) and how the flow continues.

Conditional nodes

Routing logic based on the user's answers — the agent decides the next step automatically.

Real-time testing

Simulate conversations right in the editor before publishing. Watch the flow run with real data.

Flow Builder — Sales Agent
START
Welcome
Greets and asks what they are after
CONVERSATIONAL
collect_contact
Collects email and phone
emailphone
CONVERSATIONAL
qualify_needs
Understands the problem and current context
interest_areasituation
CONVERSATIONAL
present_plans
Presents recommended plans (via KB)
CONDITION
route_decision
purchase_decision = ?
= "yes"
send_payment_link
= "later"
schedule_followup
Multi-LLM

Pick the right model
for each agent.

Do not get locked into a single provider. Each agent can run on the model that delivers the best result for its specific job.

OpenAI
Excellent for complex reasoning, long-form content and tasks that need a large context. The market benchmark.
ReasoningLong-form contentCode
Anthropic Claude
Stands out at document analysis, legal reasoning and nuanced answers. Strong on compliance and precision.
DocumentsAnalysisPrecision
Google Gemini
Deep integration with the Google ecosystem, multimodal and with a large context window. Ideal for companies on Google Workspace.
MultimodalGoogle WorkspaceLong context
xAI Grok
Direct answers and speed. A good pick for high-volume support flows where latency matters.
SpeedHigh volumeDirect

You choose the model per agent, per conversation, or set a global default. Switch whenever you want, without reconfiguring the agent. The knowledge stays the same; only the engine changes.

Intelligence Management

The concept behind Snapiens.

AI tools generate insights that get lost. Documents are updated without the agents ever knowing. Context disappears between conversations. Intelligence Management solves that: it is the layer that turns static knowledge into compounding intelligence that grows with the company.

The problem
AI with amnesia
Every conversation starts from scratch. Insights generated today never reach tomorrow's agents. The company relearns what it already knows.
The solution
Living Brain
The Brain learns continuously. Every upload, edit or interaction strengthens the knowledge base. The intelligence grows with use.
The differentiator
No duplication
One document, many agents. Update it once and every agent referencing that knowledge gets the new version automatically.
The result
Companies that do not forget
The organisation retains and reuses knowledge. New employees or agents get immediate access to the intelligence already built up.
Connectors

Connect the tools
you already use.

One click and you are connected. Communication channels and system integrations, all inside Snapiens. Cannot find one? We will build it for you.

WhatsApp
Channel
Instagram
Channel
Facebook
Channel
SMS / Twilio
Channel
Google Drive
Google Drive
Integration
Google Calendar
Google Calendar
Integration
Asaas
Asaas
Payments
RD Station
RD Station
CRM / Marketing
Need another one?
Custom on demand
Technical questions

Questions about
the platform.

Is the platform "no-code"? Do I need a developer?
For standard use — uploading documents, configuring agents, connecting channels and using assistants — no technical knowledge is required. The Flow Builder is visual, and uploading and configuring is intuitive. Custom integrations with proprietary systems may need technical involvement, but our team supports that process.
How do data security and privacy work?
Every customer has their own isolated environment. Your documents and conversations are never shared with other customers, nor used to train external AI models. Snapiens acts as the data processor — you are the controller. We operate in compliance with LGPD and GDPR.
Can I change the LLM after configuring an agent?
Yes. The LLM is a parameter of the agent, independent of the flow logic and the KB. You can switch models at any time without reconfiguring the agent. The knowledge, the flows and the slots stay intact.
What is the limit on documents I can upload?
The Free plan includes standard storage. Every plan comes with a storage allowance, and you can add 50 GB at a time via add-on as needed. There is no limit on the number of documents itself — the limit is total storage capacity.
Can one agent access documents from several Spaces?
Yes — you define exactly which Spaces and Folders each agent can reach when you configure it. That way the Sales agent, for example, can see pricing and catalogues but not internal HR documents. The control is complete and granular.

The AI infrastructure
of your company.

Start with the chat and the assistants, then expand into agents, channels and connectors when it makes sense.